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FAQ

For Restaurants

What makes packaging more sustainable?

Our definition of more sustainable packaging is based on country regulations and criteria such as the availability of recycling and composting infrastructure. We work with independent 3rd party organizations to determine the specific requirements for each market based on local policy guidance and end of life infrastructure availability. If you want to learn more about what green packaging means in your market click here.

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How do I place an order?

Placing an order is simple:

Browse: Explore our wide range of green packaging options.

Select: Choose the products you need and add them to your cart.

Review: Check your cart to ensure you have everything you need.

Checkout: Proceed to checkout, enter your shipping details, and complete your purchase.

Confirmation: You will receive an order confirmation email with details of your purchase.

What if I have specific packaging needs or custom orders?

We understand that every restaurant has unique needs. Some of our suppliers offer customization options. In case you cannot find a solution that fits your needs, please fill out this form with specifications and we will get in contact with you to discuss possible solutions.

How long does shipping take?

Shipping times vary based on your location and the product ordered. Typically, orders are processed and delivered within 48 hours. You will receive a tracking number once your order has shipped

Will using the Packaging Marketplace affect my Uber Eats contract?

No, the marketplace has no impact on your contract, fees, or payouts with Uber Eats. All transactions are handled directly by the marketplace provider, separate from Uber Eats.

For Packaging Suppliers

How can I become a supplier on your marketplace?

We are always looking to expand our range of more sustainable products. If you are a supplier interested in listing your products on our marketplace, please reach out to us via this form. Our team will review your submission and get back to you with the next steps.

 

What is the process for getting my products listed on the marketplace?

Once your application is approved, you will be guided through our onboarding process:

Product Submission: Submit detailed information about your products, including descriptions, images, pricing, and certifications.

Review: Our team will review the submitted information to ensure it meets our standards.

Approval: Once approved, your products will be listed on the marketplace.

Launch: Start selling your products to our network of restaurants and merchants.

How does shipping and fulfillment work?

Suppliers are responsible for shipping and fulfilling orders directly to customers. You will need to provide accurate shipping information, tracking details, and ensure timely delivery.

How can I update my product listings?

Suppliers can update their product listings by submitting a new product form. This includes updating product descriptions, images, pricing, and inventory levels. If you encounter any issues, our support team is available to assist you, you can contact us here

Can I participate in promotions and special events on the marketplace?

Yes, we regularly run promotions and special events to drive sales and increase visibility for our suppliers. Participation is optional but highly encouraged. Details about upcoming promotions and how to participate will be communicated to all suppliers in advance.